Privacy Policy

Privacy and Data protection

What personal information we collect and why we collect it

To use the free pages of TennisGate you just have to fill in your email address, a chosen username and a chosen password. Passwords lacking the  security standard will not be accepted. The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ) After accepted our privacy guidelines you can log in with these credentials . To use TennisGate services, we need to collect some personal information. This is information that can be used to obtain personal or factual information about you. We only ask for the essential data that is needed:

  • for you to use the service for which you pay
  • and for us, the vendor, to issue a VAT-relevant invoice
  • and make sure that our customers are not under the age of 16. TennisGate cannot provide services to children under 16 years of age and requests will be denied.

We collect and store the information that you submit to us.

How we protect your data

We have taken intensive measures to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of data. We encrypt our data using SSL and provide you with a two-step verification process to verify your email address when accessing your user management section. We review our practices for collection, storage and processing, including physical security measures. To protect against unauthorized access to systems, we restrict access to personal information to TennisGate employees and contractors who must know the data in order to process this information for us and who are subject to strict confidentiality obligations and may be subject to disciplinary action or termination if they fail to comply with these obligations and / or companies that have signed order processing agreements.

What measures we offer in the event of data breaches

We implement appropriate organizational, technical and administrative measures for the protection of personal data within our company. Unfortunately, the security of a data communications or data storage system can never be fully guaranteed. If you have reason to believe that your use of our services is no longer secure (for example, if you feel that your account has been accessed without authorization), please contact us immediately. In the event of data leaks and / or attacks on the servers of our service providers, all systems will be put into a maintenance mode until these leaks are closed or the attacks have been averted.

Your right to information

For questions about the collection, processing or use of your personal data (including e-mail addresses), information, correction, blocking or deletion of data and revocation of granted consent, please contact our office office@tennisgate.com or +49 ( 0) 761 61254135.

Data Protection Officer

Only a small and specially trained group of people (less than 10 employees) deals with personal data at TennisGate. The TennisGate LTD Niederlassung Deutschland therefore does not have to appoint a data protection officer by name according to the provisions of the EU’s General Data Protection Regulation (GDPR) for its website. This professional and disciplinary responsibility therefore lies with the authorized representative named in the imprint.

Contact forms

All information that you submit to us in a contact form will be sent in an SSL protected area. Submitted contact forms are stored for customer service for a certain period of time, but not used for marketing purposes.

Will your data be shared?

TennisGate LTD Germany does not disclose any personal data to third parties. Due to legal requirements, we may be obliged in individual cases to pass on your personal data to law enforcement authorities. This for example, if there is suspicion of a crime or misuse of our website. TennisGate uses for fulfillment of existing contractual obligations of third companies. These are contractually obligated, in accordance with the data protection regulations and according to our instructions, to handle your personal data carefully and not to use them for their own purposes or to pass them on to third parties. In addition, your data will be stored exclusively in our database and on our servers.

How long we save your data

We store your data for the purpose of registration and processing of a purchase contract (processing purpose) only as long as it is necessary for the respective purpose (Article 5 paragraph 1 lit. e) GDPR), in case of terminated contractual relationships in compliance with commercial and tax law retention periods. The retention of contract data with regard to any warranty claims, ie for the duration of the relevant warranty periods, must also be taken into account. Although TennisGate is PCI-compliant, we do not store payment data. These are only stored by companies that handle the payment process and have the highest security payment standards, such as Ingenico, PayPal and Stripe.

What rights do you have to your data?

Via your account you have access to and can modify your personal information.

If you wish to review, correct or update previously disclosed personal inIf you send us your request by e-mail, please indicate in this, which personal data you want to change. For security reasons, we can only respond to requests for personal information that can be associated with the email address you used to send us your request, and we may need to verify your identity before we submit your request Inquiry. We will do our best to respond to your request as soon as possible. If you have an account on this website, you may request that we export your personal information, including any data you have provided to us. In addition, you may request the deletion of any personal informaformation, you can do so by logging into your customer account at or by contacting us via the above written company information.

tion we have stored about you. This does not include the data we need to retain for administrative, legal or security-related needs.

Newsletter

With your registration, you agree that TennisGate will send you newsletters and offers to the e-mail address provided by you at different times.

Disabling the receipt of our electronic communications.

If you no longer wish to receive marketing-related emails from us in the future, you can deactivate these via the unsubscribe link contained in these emails. Please note that even if you have disabled the receipt of our marketing related emails, we may still be able to send you important administrative messages required to provide our services to you and must, like password-forgotten emails, activate emails for Identification of your account authorization or invoices and / or billing records.

Hyperlinks to external websites

On our website there are so-called hyperlinks to websites of other providers. In these cases, they will be redirected from our website directly to the other providers’ website (changed url). We can not be held responsible for the way your data is handled on these external websites because we have no control over their compliance with privacy policies. For information about the handling of your personal data by these companies, please inform directly on their websites.

Cookies

We use cookies in various places on our website.

Cookies are small identifiers that a server stores on the device that you use to access our website or services. They contain information that can be retrieved when accessing our services, allowing for more efficient and better use of our services.

When you sign up, we will set up some cookies to store your login and viewing options. Log-in cookies expire after two days and cookies for display options after one year. If you select “Stay signed in” when signing up, your registration will be maintained for two weeks. Logging out of your account will delete the login cookies.

The cookies serve to improve our services and the use of certain features. Thus, e.g. In addition, cookies are also used, among other things, to collect statistical information about our website, such as the number of visitors, or to use special convenience functions in your customer account, such as “My History “.

You can prevent the setting of cookies at any time by means of an appropriate setting of your Internet browser used and thus permanently contradict the setting of cookies. Furthermore, already set cookies can be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If you deactivate the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

Analysis services

We use the following tracking and analysis tools:

Google Analytics: The operating company of the Google Analytics component is Google Inc. The purpose is to analyze the flow of visitors on our website. Among other things, Google uses the data and information obtained to evaluate the use of our website in order to compile online reports for us.

Google Analytics sets a cookie in your browser. By using this cookie Google is enabled to analyze the usage of our website. Each time you visit a web page that has a Google Analytics component integrated into it, the web browser automatically causes it to submit data to Google. No personal data will be transmitted to Google. The IP address we collect will be forwarded to Google only after anonymization.

It is possible to object to the collection and processing of this data by Google. You will need to download and install a browser add-on at https://tools.google.com/dlpage/gaoptout.

Additional information and Google’s privacy policy can be found at https://www.google.com/intl/en/policies/privacy/ and at http://www.google.com/analytics/terms/gb.html. Google Analytics is explained in more detail here.

Google Analytics and the EU-US Privacy Shield

Google has committed to comply with the US Department of Commerce Privacy Shield Agreement between the EU and the US on the collection, use and storage of personal information from EU Member States. Google, including Google Inc. and its wholly owned subsidiaries in the United States, has certified that it complies with applicable privacy shield principles.

The certificate from Google can be found here.

Social Media Plugins

  1. Facebook

On some of our websites we use additional programs, so-called social plugins (“plugins”) of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). ). With these plugins, you can tell Facebook friends that you like our website. The plugins are recognizable by one of the Facebook logos (white “f” on a blue tile or a “thumbs up” sign) or are marked with the addition “Facebook Social Plugin”. The list and look of Facebook Social Plugins can be viewed here: http://developers.facebook.com/plugins .

If you visit a website of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by him into the website. Therefore, we have no control over the amount of data collected by Facebook in this manner. According to our knowledge these are at least the following data:

  • Date and time of visit to the website concerned;
  • Internet address or URL of the website accessed;
  • IP address;
  • used browser as well as used operating system;
  • Facebook user ID if you are logged in to Facebook when visiting our websites.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for the protection of your privacy can be found in the Facebook privacy policy: http://www.facebook.com/policy.php

If you are logged in and interact with the plugins, i. For example, clicking on the “Like Button” or leaving a comment, the corresponding information will be transmitted to Facebook.

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your member data stored on Facebook, you must log out of Facebook before visiting our websites.

In addition, it is possible to install a Facebook plug-in that can be used to prevent the transfer of data to Facebook, e.g. with the “Facebook Blocker”, you u.a. can download here http://webgraph.com/resources/facebookblocker/

  1. Google “+1”

Our site incorporates the “+1” button on the Google+ social network operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The button is recognizable by the sign “+1”. If you visit any of our sites that contain such a button, your browser will establish a direct connection to Google’s servers. The content of the “+1” button will be sent by Google directly to your browser and incorporated into the website by Google. We therefore have no control over the amount of data Google collects from the button. If you are a member of Google+ and you do not want Google to associate the information collected through our website with your member data stored on Google, you must log out of Google+ before visiting our website. For information on the purpose and scope of the data collection, the further processing and use of the data by Google, as well as your rights and options to protect your privacy, please see Google’s privacy policy http://www.google.com/intl/de/+/policy /+1button.html

  1. Twitter

Our Web site includes features of Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. If you use Twitter and in particular the “Re-Tweet” function, Twitter will link your Twitter account to the website you are visiting. This will be announced to other users on Twitter, especially your followers. In this way, there is also a data transfer to Twitter.

We, as the provider of our website, are not informed by Twitter about the content of the transmitted data or the data usage. You can find more information at the following link: http://twitter.com/privacy

Please note, however, that you have the option to change your privacy settings on Twitter to your local account settings at http://twitter.com/account/settings .